تم ارسال ايميل لجوي ماكس بخصوص C38 وتم الرد
 

السلام عليكم

انا بعت رسالة لجوي ماكس بخصوص ال C38 كالتالي

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hi silkroadonline

i have now 24 hours try log on game but i cant log in the game

when i put ID and Pass and press connect i get this msg C38

pls fix that bug cuz i have some friends have same problem
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وكان ردهم كالتالي

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Greetings from Joymax Customer Support Team!

We checked your log.
You can re-log in after 10 ~ 30 minutes normally in the case of C38.
Many users solved this issue with this way.


But you are the exceptional case, we think.
So we would like to check your account directly with developers to solve your problem.
Could you provide us your ID, Password and 2nd passcode, please?

When the check is over, we’ll let you know.
And then please change Password and 2nd passcode.


* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade.

* To pre
vent the loss of accounts, we strongly recommend our users change password frequently.

Thank you for emailing Joymax Customer Support. For further details and support, kindly visit our website at http://www.joymax.com/portal

Sincerely yours,

Joymax Customer Support Team>

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اللي مستغرب منه انهم طالبين الايدي والباسورد بتاعي والباسكود علشان يدخلو الجيم بيه

اول مرة جوي ماكس تبعث رسالة تطلب الايدي والباسورد

انا صراحه مش فاهم حاجة اي حد فاهم ينورنا

همه يقولو ان جوي ماكس مش تطلب الايدي والباس وبالرسالة طالبين الايدي والباس :(

رد: تم ارسال ايميل لجوي ماكس بخصوص C38 وتم الرد
 

متبعتش الاي دي والباسورد ولا تبعت حاجة هم اصلا مش بيطلبوا المعلومات دي
والمشكلة بتاعة الدي سي دي انا بعتلهم وبرضو كان ردهم حاول بعد 10 دقايق من غير بوت بس

رد: تم ارسال ايميل لجوي ماكس بخصوص C38 وتم الرد
 

رد: تم ارسال ايميل لجوي ماكس بخصوص C38 وتم الرد
 

اصبر بس
انت ممكن تكون فتحت fake page و لازم علشان تبعت الرساله تكون غملت log in فغير ال PW

رد: تم ارسال ايميل لجوي ماكس بخصوص C38 وتم الرد
 

انا جاتلى نفس الرد وبعتلهم الاي دي والباسورد والباس كود والصفحة بتاعتهم فعلا الطلبت كدة من خلال الموقع لما سجلت المشكلة
لو فى جديد هبلغكم بالحصل سواء المشكلة اتحلت او الاكونت اتسرق كلة :yikes:

رد: تم ارسال ايميل لجوي ماكس بخصوص C38 وتم الرد
 

انا بعت لهم رسالة تانية

11/09/2015 Proceeding
Question : hi silkroadonline

i send msg for u and u say u want my ID & Pass and 2passcode

did i should give u that info??

cuz u write in web that joymax never ask about char info

i have this problem from last update in server Artimes i cant log on give me C38

pls fix that problem


والرد كان

Answer : ,

Greetings from Joymax Customer Support Team!

We are really sorry. We are talking with develpoers about it.
Please give us more time
to fix it. We are going to fix it ASAP.

* Joymax will NEVER ask players about personal & account information, password, and credit card numbers, nor will they ever ask a player for a trade

* To prevent the loss of accounts, we strongly recommend our users change password frequently.

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Thank you for emailing Joymax Customer Support. For further details and support, kindly visit our website at http://www.joymax.com/portal.

Sincerely yours,

Joymax Customer Support Team